Return Policy

We offer a 30-day return window, which means you may request a return within 30 days of receiving your order.

To qualify for a return, the item must be in its original condition—unused, unworn, with all tags attached, and in its original packaging. Proof of purchase, such as a receipt or order confirmation, is also required.

To initiate a return, please email us at phuoclai267@gmail.com. Approved returns must be sent to the following address:

[INSERT RETURN ADDRESS]

Once your return request has been reviewed and approved, we will provide a return shipping label along with detailed instructions on how and where to send the package. Returns sent without prior authorization will not be accepted.

If you have any questions regarding returns, feel free to contact us at phuoclai267@gmail.com.

Damaged, Defective, or Incorrect Items

Please examine your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us immediately so we can review the issue and arrange an appropriate solution.

Non-Returnable Items

Certain products are not eligible for return, including:

• Perishable goods (such as food, flowers, or plants)

• Customized or personalized items

• Personal care and beauty products

• Hazardous materials, flammable liquids, or gases

If you are unsure whether your item can be returned, please contact us before submitting a return request.

Additionally, sale items and gift cards cannot be returned.

Exchanges

If you would like a different item, the quickest option is to return the original product. After the return has been approved, you can place a new order for the desired item.

European Union 14-Day Right of Withdrawal

For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of delivery without providing a reason.

To be eligible, the item must be returned in the same condition in which it was received: unused, unworn, with tags attached, and in its original packaging. Proof of purchase is also required.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at phuoclai267@gmail.com.